This policy explains how AvGuard Hub reviews refund requests for digital antivirus and security purchases. Read the eligibility conditions before submitting a request.
Eligibility for Refunds
Refund requests for purchases made directly through AvGuard Hub must meet these conditions:
- Unused license: A refund may be considered if the product key has not been activated.
- Request deadline: Submit your request within 30 days of purchase.
- Purchase source: The order must have been placed through an official AvGuard Hub channel.
Non‑Refundable Items
The following purchases are generally outside refund eligibility:
- License keys that have been activated or partly used
- Subscription renewals or extensions that have already been activated
- Orders placed with another retailer or third party
Refund Process
Send your order number, purchase email, and the reason for your request to our support team. Once approved, a refund is processed to the original payment method within 7–10 business days.
Exceptions
Requests may be refused where there is evidence of misuse, fraud, or a breach of our Terms & Conditions.
Policy Updates
We may revise this policy when our services or applicable requirements change. Updates are published here with a revised effective date.
Contact Us
For refund questions or help submitting a request, Contact us at our Contact Us page or call 1-844-430-6548.